ELYSIAN Boutique Terms & Conditions

Effective Tuesday, November 20, 2018

Below is an outline of our terms that govern purchases made on ELYSIAN Boutique. By purchasing our merchandise, you agree to these terms. We may amend this agreement at any time.

 

Risk of Loss

When merchandise is shipped, there is a small risk of the item being lost in transit. We provide the customer tracking information to allow the customer to see updates on the shipment. You agree that we are not responsible for any loss of items in transit.

 

Order Cancellation

Generally speaking, if you check out with a credit card, the purchase is finalized immediately, resulting in your card being charged. The only way to cancel an order after purchase is to contact us at shop@readelysian.com to request an order cancellation and refund. Please be sure to include your order number when requesting an order cancellation.

If your card has not been charged yet, and you have created a customer account with us, you may cancel your order from the orders page in your account.

 

Returns and Refunds

Unless otherwise noted, all sales are considered final once shipped.

We do, however, provide refunds for items that arrive damaged. If you wish to return an item for a full refund, please contact us before returning the item so we are aware of it being returned. After we have discussed the return, please purchase a shipping label for the item and mail it back. Once we have received the item, we will issue you a full refund.

If you wish to receive a refund before an order is shipped, please contact us right away to request a full refund of your purchase. Our shop manager will refund your purchase. This refund will also reflect in your customer account if you have created one. Please be sure to include your order number when contacting us at shop@readelysian.com.

Please be aware that it is impossible for us to issue a refund to an alternative payment method. Only the payment method used during checkout will be able to receive a refund.

 

Product Descriptions

Our product descriptions are as accurate as possible to provide the customer with the information needed to make an informed purchase. If you have any questions about an item, please contact us at shop@readelysian.com.

 

Buyer Contact

By purchasing merchandise from our online store, you agree to allow us to contact you for any reasons related to your order(s) and that we may process any information you provide us for the sole purpose of completing your order(s).

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